Personal Information Collection
When you visit www.fabiaguilar.com, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Personal Information Use
We use your personal information to provide our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.
Shipping
The orders will be shipped within 48 business hours of payment received, except for skateboards, which take up to 7 business days to produce.
We are unable to accept PO Boxes as a delivery address.
Shipping Rates
AUSTRALIA & NEW ZEALAND
Free shipping
WORLDWIDE
Free shipping over $500 AUD & stickers
$50 flat rate shipping
Delivery
You will receive your package or envelope in 3-15 days depending on your location.
Unfortunately, we can not guarantee an exact delivery date because it depends on customs, as well as the postal service in each country.
If you wish to receive your order by a certain date please get in touch with us to discuss this further by sending an email to hello@fabiaguilar.com.
Returns
We want you to be stoked. If you receive any products that you are unhappy with for any reason, simply return them to us within 14 days, in the condition that you received them. We will happily process your refund*.
*To be eligible to return your purchase, the item must be unused and in the same condition that you received it. It must also be in the original packaging, containing all the stickers.
If you desire to return an item or report an issue, it must be done within 48hrs of receiving your package, with any returns to be finalised and posted back to us within 14 days.
Our return policy only lasts for 14 days. If 14 days have elapsed from receiving your purchase, unfortunately, we can’t offer you a refund or exchange unless the goods are faulty.
Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, your refund will be processed immediately, and the credit will automatically be applied to your original method of payment.
Faulty Items & Damages
All items are checked before dispatching and packaged with care.
In the unlikely event that you receive an item that is faulty or damaged in transit please contact us at hello@fabiaguilar.com and include your order number with your inquiry.
Copyright
Unless otherwise indicated, all artworks on this website are protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by Fabiana Aguilar. All rights are reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Fabiana Aguilar.